Enough for today
These big problems. These broken tools. It will never be enough. Your part in “enough” is smaller than you think. Let the steps you took… Read More »Enough for today
service
Henri Nouwen on service, starting small and seeing clearly
At times, we might be involved in larger things – clothing the naked, sheltering the poor, helping the refugees, visiting the sick or imprisoned, but… Read More »Henri Nouwen on service, starting small and seeing clearly
“What can I do?”
… is the question you’ve been waiting to be asked, and it deserves your full attention. Who’s asking? What are they doing now? What can… Read More »“What can I do?”
Customer hierarchy (2)
It’s well accepted that great organisations focus on delighting their customers. But we talk less about managing the sometimes conflicting needs of multiple customers (see… Read More »Customer hierarchy (2)
Customer hierarchy (1)
It’s good to keep your products – and I include services as part of product – as focused as possible on the needs of your… Read More »Customer hierarchy (1)
A long queue
A long queue for what you’re selling is a good problem to have. It means people want what you have, and are willing to pay… Read More »A long queue
Specs, laws and floors
A spec sets standards and defines output, and laws set the boundaries of acceptable behaviour. They are indispensable, but here’s the thing: specs and laws… Read More »Specs, laws and floors
The switch (1)
“Who is this for?” Your work is always for you. This is true whether we’re working for pay or we’re parenting, whether we’re working on… Read More »The switch (1)
Charles Koch on creating value for others and always getting better
The starting point is to understand what capabilities you have that others will value, that you can use to create value for others. And then… Read More »Charles Koch on creating value for others and always getting better
Good jobs for smart people
“Seek out and develop talent.” “Hire the best people.” “Recruit people smarter than you.” “Raise the average.” Good advice from some of the best business… Read More »Good jobs for smart people
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