Friction (2): emotional friction
This is a different kind of friction: the uncertainty, delay and discomfort that comes from lack of trust or understanding. Like bureaucratic or procedural friction,… Read More »Friction (2): emotional friction
friction
Friction (1): costs to convenience
Friction is anything that makes it harder to for us to get something done – buy a product or use a service, do our jobs,… Read More »Friction (1): costs to convenience
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