Seth Godin on fear and reassurance
The way [of handling fear] that doesn’t work is reassurance. Reassurance doesn’t work because you need an infinite amount of it. Someone can give you… Read More »Seth Godin on fear and reassurance
emotions
Friction (2): emotional friction
This is a different kind of friction: the uncertainty, delay and discomfort that comes from lack of trust or understanding. Like bureaucratic or procedural friction,… Read More »Friction (2): emotional friction