The second time through the process
When you’re making a new system – a workflow, a procedure for quality control or process management, a new tool for others to use –… Read More »The second time through the process
design thinking
A well designed paper bag from Waitrose
Here’s a lesson in UX (User Experience) design from Waitrose, the UK supermarket chain. Waitrose: Here’s a nice little window so you can see the… Read More »A well designed paper bag from Waitrose
Steve Jobs on working backwards from customer experience
“The hardest thing is, how do [those features] fit into a cohesive vision? … One of the things I’ve always found is that you’ve got… Read More »Steve Jobs on working backwards from customer experience
Knotty problems
A good knot: Solves a problem Is easy to remember Is easy to tie Is easy to check Is strong (causes as little reduction in… Read More »Knotty problems
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