The switch (1)
“Who is this for?” Your work is always for you. This is true whether we’re working for pay or we’re parenting, whether we’re working on… Read More »The switch (1)
users and customers
Clayton Christensen on why customers pay a premium, or: bad products are expensive
If you hire a product to get a job done and it doesn’t do the job well, then you have to take it back, or… Read More »Clayton Christensen on why customers pay a premium, or: bad products are expensive
Clayton Christensen: Jobs to be done (1)
Here’s a great insight from Clayton Christensen: people don’t buy a product or service because of abstract needs, but rather when they have a specific… Read More »Clayton Christensen: Jobs to be done (1)
Resources: Clayton Christensen on disruptive innovation
Clayton Christensen’s The Innovators Dilemma is a business classic, providing a framework for understanding how technological or business model innovations (or more usually, both) allow… Read More »Resources: Clayton Christensen on disruptive innovation
Seth Godin on listening to feedback
The most important thing to remember now a simple sentence: “It’s not for you.” … So you run an Indian restaurant on 6th Street in… Read More »Seth Godin on listening to feedback
Charles Koch on creating value for others and always getting better
The starting point is to understand what capabilities you have that others will value, that you can use to create value for others. And then… Read More »Charles Koch on creating value for others and always getting better
Postbox: good info
Crikey, it’s a very long photo of a postbox – read on for some thoughts about information architecture and the Royal Mail. From a distance… Read More »Postbox: good info
Money: cause or symptom?
We often focus on the money, but it’s not a cause or an end in itself. It helps to think of your financial position as… Read More »Money: cause or symptom?
Friction (1): costs to convenience
Friction is anything that makes it harder to for us to get something done – buy a product or use a service, do our jobs,… Read More »Friction (1): costs to convenience
Leg ups
It’s easy to recruit people or find partners if you lower your standards, but you almost certainly shouldn’t – apart from anything else, when will… Read More »Leg ups