Crossing the street: Seth Godin on monopolies
Every successful business has a monopoly—a monopoly on what it makes that someone else can’t make the way they make it. That leaves out commodity… Read More »Crossing the street: Seth Godin on monopolies
users and customers
The competition
However well things are going, from time to time you might get worried about the competition – people who do what you do, who look… Read More »The competition
Which “better”?
More accessible Disruptive Innovations are NOT breakthrough technologies that make good products better; rather they are innovations that make products and services more accessible and… Read More »Which “better”?
Design Singapore: Changi airport (1)
It’s simple, but so rarely done well: put yourself in your customers’ shoes at every point of interaction with your organisation and ask “What do… Read More »Design Singapore: Changi airport (1)
To make change happen…
We usually need several things to come together before we actually make a change. 1. See that the change is possible We learn what’s possible… Read More »To make change happen…
Customer hierarchy (1)
It’s good to keep your products – and I include services as part of product – as focused as possible on the needs of your… Read More »Customer hierarchy (1)
Who pays? (client / user edition)
It means all kinds of things if the client or user of a non-profit organisation’s services pays. The organisation will be focused on the client,… Read More »Who pays? (client / user edition)
Who pays? (Donor edition)
“Who pays?” is an important question for all sorts of reasons. In the world of non-profits, donors often pay. This can mean: That the charity… Read More »Who pays? (Donor edition)
A long queue
A long queue for what you’re selling is a good problem to have. It means people want what you have, and are willing to pay… Read More »A long queue
Conference: small stages
Good conferences create a range of stages for members of the cohort to try things out on. Workshops, seminars and meetings happening alongside the keynote… Read More »Conference: small stages