Front foot (2): head in the game
If you’ve done the big picture, general preparation it doesn’t take much extra to make sure you show up on the front foot. Here are… Read More »Front foot (2): head in the game
tools and techniques
Front foot (1)
It’s good to be on the front foot – to know where you’re going, to be moving things in the right direction, to be proactive,… Read More »Front foot (1)
William Slim on inheriting a mess
It is one thing to know what is wrong; it is another to put it right. I have no doubt whatever that Hutton, if he… Read More »William Slim on inheriting a mess
Resource: Robert Cialdini’s “Influence” distilled – the science of persuasion
Robert Cialdini’s “Influence” is a really useful tool for understanding some of the key building blocks of persuasion, and is a marketing classic. This video… Read More »Resource: Robert Cialdini’s “Influence” distilled – the science of persuasion
Close to hand
It is far, far easier to use a tool that you’re in the way of using regularly, that you can just pick up and do… Read More »Close to hand
Clayton Christensen, Efosa Ojomo and Karen Dillon on integrating inputs
The question still remains, why does Tolaram [makers of Indomie in Nigeria] need to invest in electricity, water, education, logistics, and so on, in order… Read More »Clayton Christensen, Efosa Ojomo and Karen Dillon on integrating inputs
Design Singapore: Changi airport (1)
It’s simple, but so rarely done well: put yourself in your customers’ shoes at every point of interaction with your organisation and ask “What do… Read More »Design Singapore: Changi airport (1)
The Toolkit – Part 1: Foundations (12) – core activities
This post is part of the working draft of the DriverlessCrocodile Toolkit (read more here). I’d love comments, links to resources related to the theme,… Read More »The Toolkit – Part 1: Foundations (12) – core activities
3012: On DriverlessCrocodiles, Robert the Bruce and spiders
Celebration time: on 14th November DC hit 3,000 views. It’s worth noting (as always) that in internet terms, this is the tiniest number. It’s also… Read More »3012: On DriverlessCrocodiles, Robert the Bruce and spiders
Customer hierarchy (1)
It’s good to keep your products – and I include services as part of product – as focused as possible on the needs of your… Read More »Customer hierarchy (1)