Responsive (2): Your voice
Being “responsive” is more than a question of timing. Your voice and “default” tone matter. Your voice What do you sound like as you respond… Read More »Responsive (2): Your voice
communication
Responsive (1): In good time
The way we respond to people – family, colleagues, strangers – carries a lot of information. Any response at all suggests that someone matters –… Read More »Responsive (1): In good time
Don’t miss a day
Not because they all add up mathematically and contribute equally to the sum of your work. Because they won’t. But because showing up today makes… Read More »Don’t miss a day
Just one chapter
If you could write a book – any kind of book – with a group of other people, who would they be? What would the… Read More »Just one chapter
“It’s right there.”
It’s much easier to look for something you’ve lost when you know it’s there: When you know that it exists When you know what it… Read More »“It’s right there.”
I could do better
Could you? Have you? Who was it better for? Did you bring it – finished – to market in such a way that it reached… Read More »I could do better
Front foot (2): head in the game
If you’ve done the big picture, general preparation it doesn’t take much extra to make sure you show up on the front foot. Here are… Read More »Front foot (2): head in the game
Front foot (1)
It’s good to be on the front foot – to know where you’re going, to be moving things in the right direction, to be proactive,… Read More »Front foot (1)
Resource: Robert Cialdini’s “Influence” distilled – the science of persuasion
Robert Cialdini’s “Influence” is a really useful tool for understanding some of the key building blocks of persuasion, and is a marketing classic. This video… Read More »Resource: Robert Cialdini’s “Influence” distilled – the science of persuasion
Design Singapore: Changi airport (1)
It’s simple, but so rarely done well: put yourself in your customers’ shoes at every point of interaction with your organisation and ask “What do… Read More »Design Singapore: Changi airport (1)