Postbox: good info
Crikey, it’s a very long photo of a postbox – read on for some thoughts about information architecture and the Royal Mail. From a distance… Read More »Postbox: good info
Crikey, it’s a very long photo of a postbox – read on for some thoughts about information architecture and the Royal Mail. From a distance… Read More »Postbox: good info
Sometimes it’s right to complain: an injustice has been done or a minor fraud committed, and it’s important to make a point. And there’s a… Read More »Refunds, discounts
You asked the question… Are you going to listen to the answer? What are you prepared to change if the it’s not what you’re expecting?… Read More »Questions (2): what you do with the answer
A questions about questions: Who is it for? Always, our questions are self motivated: We’re looking for answers. We just want to know. The answer… Read More »Questions (1): who’s it for?
I love old buildings , and I usually feel a strange sort of curiosity mixed with nostalgia for the people and cultures that made them.… Read More »Old buildings
Mental Overhead Another type of friction we experience is from the ongoing mental overhead of having too many balls in the air. Unfinished projects, unanswered… Read More »Friction (4): mental overhead and nameless dread
There’s a lot to be said for batching – saving up similar jobs and then working through them efficiently in one go. But doing little… Read More »Little jobs
The idea is really just this: time on a watch is not the same as time in your head. An hour can fly by or… Read More »Time on our hands: la durée
If you ask most people who run a factory, or an organisation or a sports team, what they’re looking for is a taut, firm connection… Read More »Seth Godin on slack in systems
Akimbo Season 4 Episode 20 (July 10, 2019) – Systems Thinking This is a great episode of riffs on how systems create – and constrain… Read More »Resource: Seth Godin on Systems Thinking